Privacy Policy
Effective Date: April 14, 2025
Last Updated: April 14, 2025
EmpireVPS ("we", "us", "our") values your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you interact with our services, including visiting our website (https://empirevps.com), purchasing services, or using our client portal.
EmpireVPS is operated by Seven Host LLC, a registered entity in Iran. We respect your right to privacy and are committed to protecting your personal information in compliance with applicable laws and regulations, including requirements outlined by cloud infrastructure providers such as Google Cloud.
1. Information We Collect
We collect personal and technical information to provide you with services and maintain the functionality, security, and improvement of our infrastructure.
1.1 Personal Information
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Name, email address, and contact information
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Billing details (e.g., cryptocurrency transaction hashes, and PayPal details if applicable)
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Account credentials (username, hashed password)
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Support ticket content and communication logs
1.2 Technical and Usage Data
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IP addresses, browser type, operating system, and referral URLs
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Login times, bandwidth usage, and access logs
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Service configuration and usage details (e.g., VPS resource usage, DNS records)
2. How We Use Your Information
We use your information to:
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Provide and manage services (hosting, VPS, domains, VPN)
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Process payments and manage billing cycles
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Communicate with you about service updates, security issues, and support
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Enforce our Terms and Conditions and Acceptable Use Policy
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Detect and prevent fraud, abuse, or security threats
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Maintain compliance with Iranian law and relevant international obligations
3. Legal Basis for Processing
We process your data based on:
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Contractual necessity: To provide the services you've purchased
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Legitimate interests: For fraud prevention, service improvement, and security
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Legal obligations: To comply with applicable laws
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Consent: When required, especially for marketing or optional features
4. Data Sharing and Transfers
We do not sell or rent your personal data. We may share data with:
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Cloud infrastructure providers (e.g., Google Cloud) for service hosting and redundancy
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Payment processors (limited to non-sensitive transaction metadata)
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Legal authorities when required by law or lawful request
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Internal staff and trusted contractors under strict confidentiality agreements
Data may be processed outside Iran, including in the EU or the US, depending on server location. We use industry-standard protections to safeguard international data transfers.
5. Data Security
We use technical and organizational measures to protect your data:
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Encryption of data in transit and at rest
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Regular server and software security updates
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Access control and administrative security policies
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Log auditing and anomaly detection systems
Google Cloud infrastructure is used in part of our service stack and complies with global security and privacy standards (e.g., ISO/IEC 27001, GDPR, SOC 2).
6. Data Retention
We retain personal data as long as:
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You maintain an active account
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It's necessary to fulfill legal or contractual obligations
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It's required for legitimate business purposes (e.g., resolving disputes)
Inactive accounts are archived and deleted after a 12-month period, unless required for billing or compliance. Logs and backups may persist up to 90 days post-deletion.
7. Your Rights and Choices
You may:
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Access or correct your personal data via the client portal
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Request account or data deletion (subject to retention obligations)
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Opt out of non-essential communications
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Withdraw consent where applicable
To exercise your rights, contact us at support (atsign) empirevps.com.
8. Cookies and Tracking
We use cookies and analytics tools to:
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Maintain session state (e.g., client portal login)
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Understand website usage and improve performance
You may disable cookies via your browser settings, but this may impact certain features.
9. Children's Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this policy periodically. Updates will be posted on this page with a new “Effective Date.” If changes are significant, we will notify users via email or the client portal.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, contact us:
EmpireVPS / Seven Host LLC
Email: support (atsign) empirevps.com
Website: https://empirevps.com
